Ilado delivers worlwide. For non-EU countries customs taxes and import duties may apply and are at your expense.
– The shipping rate starts at 5€ for a delivery in France, 12€ within the European Union and 15€ for the rest of the world.
– The estimated delivery time for products in stock is 24 to 72h for Express delivery and 4-7 business days for Standard delivery.
– Returns are accepted within 14 days of delivery date and free of charge from Metropolitan France.


If you change your mind, you can return or exchange your product within 14 days from the delivery date.
1/ Check your article Make sure it is exactly as you received it, in its original packaging.
2/ Organise a return on
– Go to «My account» and « Your orders » section
– Select the order containing the product that you want to return
– Select the product(s) you want to return by clicking the check box beside the name(s) 3/ Post the product(s) back
– You will receive a confirmation email
– In case you want to return a product from Metropolitan France a print return label will be sent to you
– Ship your parcel at the post office of your choice and keep a proof of postage stamped by the postal service
4/ Track your return You can follow the status of your return by accessing «My account». According to your instructions, we will reimburse you or organize a new delivery within a maximum period of 14 days after receiving your return request.

Your account